Return & Refund Policy

Effective Date: June 2024

1. Overview

At Containex, we strive to provide high-quality storage containers, office cabins, sanitary cabins, modular buildings, and related products. Customer satisfaction is important to us, and we are committed to resolving any issues fairly and professionally.

Please read this Return & Refund Policy carefully before placing an order.

2. Order Inspection Upon Delivery

Customers are required to inspect all products immediately upon delivery.

Any visible damage, defects, shortages, or incorrect items must be reported in writing within 48 hours of delivery by emailing:

info@containexs.com

Failure to report visible issues within this period may be considered acceptance of the product as delivered.

3. Standard Product Returns

Standard, non-customized products may be eligible for return within 14 calendar days of delivery, provided that:

The product has not been modified, altered, or installed.
The product remains in its original condition.
The product is free from damage caused by misuse, negligence, or improper handling.
The customer obtains written return authorization from Containex before returning the product.

Approved returns may be subject to a restocking fee of up to 15% of the purchase price.

Original delivery, transport, lifting, crane, customs, and handling charges are non-refundable.

4. Customized and Made-to-Order Products

The following products are non-returnable and non-refundable once production has started:

Customized containers
Modified storage containers
Office cabins built to customer specifications
Sanitary cabins with custom configurations
Modular buildings
Special-order products
Products with custom colors, layouts, electrical installations, plumbing, windows, doors, or additional fittings

These products are manufactured specifically for the customer and cannot be resold as standard inventory.

5. Damaged or Defective Products

If a product arrives damaged or defective, customers must:

Take photographs of the issue.
Notify Containex within 48 hours of delivery.
Provide supporting documentation requested by our team.

Upon verification, Containex may:

Repair the product,
Replace the defective component,
Provide a replacement product, or
Issue a partial or full refund where appropriate.

6. Cancellation Policy

Before Production or Dispatch

Orders may be cancelled before production or dispatch, subject to administrative and processing costs already incurred.

After Production Begins

Customized products cannot be cancelled once production has commenced.

After Shipment

Orders cannot be cancelled once the product has been dispatched or delivered.

7. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refunds are generally issued within 14 business days after:

Returned goods have been received and inspected, or
A refund claim has been approved.

Bank processing times may vary.

8. Non-Returnable Items

The following items are not eligible for return:

Custom-built cabins and modular buildings
Customized containers
Used containers sold “as inspected”
Clearance products
Products damaged after delivery
Products modified by the customer
Products used for commercial operations after delivery

9. Transportation Costs

Customers are responsible for all return transportation costs unless:

The wrong product was delivered by Containex, or
The product is confirmed to have a manufacturing defect.

Any required lifting equipment, cranes, permits, customs fees, or transport arrangements associated with returns shall be the responsibility of the customer unless otherwise agreed in writing.

10. Contact Information

For return requests or refund inquiries, please contact:

Containex

Email: info@containexs.com

Phone: +49 163 0006792

Website: https://containexs.com

11. Consumer Rights

Nothing in this Return & Refund Policy limits any rights available to consumers under applicable consumer protection laws.